Job Title - Home Help Coordinator
Location - Community Engagement Centre, Ford Street, Walsall, WS2 9BW
Salary - £13,281 per annum - £12.14 PH
Contract type - Permanent
Working hours - Part Time 21 hours per week (over three days to include Friday)
About the role
The role is based within our Health and Independence Service in Walsall.
We are looking for an individual to join our team, as a home help coordinator. Our
Help at Home service supports older and vulnerable adults to remain independent in their own homes. The scheme provides practical help around the home such as shopping, cleaning and ironing, alongside social interaction and companionship for service users across Walsall.
The role will involve providing admin support to the service including, rotas, inputting data, initial assessments and reviews. Wider admin support will be required for the health and independence services. In addition the successful candidate will demonstrate their ability to carry out practical tasks such as cleaning to a high standard, to develop relationships with clients and offer companionship and friendship, and the qualities of reliability and trust which a role working with our client group requires, when a cover call is required.
We are looking for someone who is able to:
- Ensure that an accessible support service is made available
- Coordinate and facilitate the day to day rotas for the service
- Work alongside the Project Manager and our other services, to provide good quality home based services, ensuring best practice principles are adopted and applied.
- Provide service delivery cover as and when required
- Develop and maintain service literature, ensuring information is available and accessible for potential service users, their carers and key stakeholders.
- To actively publicise and promote service across the borough of Walsall
- Ensure that staff individual Training and Development programmes are completed.
- Assist with the development and implantation of company and scheme policies, procedures and processes.
- Day-to-day operational responsibility to ensure the smooth running of the service, ensuring all calls are effectively covered.
- Day to day organisation of services, ensuring priorities are identified and met efficiently and effectively, making good use of all available resources.
- To provide cover for any essential calls this will include, cleaning, shopping or accompanying to appointments.
- Respond in an effective and timely matter to new enquiries and referrals as set out within the Help at Home procedures.
- Ensure that clear, accurate and timely records are maintained both on the database and client file in respect of all client support and business activities.
- Conduct assessments of risk with particular reference to safe practice in relation to home visits
- Organise regular spot checks on the work delivered out in the community together with Quality Of Service Questionnaires and ensure that information is acted on where necessary, keeping line management informed.
- Produce progress reports as required and ensure that accurate information is communicated
- Promote a health and safety culture in the workplace
- Manage personal resources and own professional development
- Undertake other activities as required
The post will have a working base at our Community Engagement Centre, Ford St., Walsall, WS2 9BW, but the post holder will be expected to work across Walsall at a number of different locations.Therefore a clean driving licence and access to own transport is essential.
Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.
About us
GreenSquareAccord is one of the biggest social housing and care providers in England.
We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.
Our purpose
We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently.
Our focus is on building better lives. Everything we do is about people - whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life.
Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen.
Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our five core commitments are:
- We believe our customer is everything
- We are one team
- We are supportive and caring
- We are business-minded for social purpose
- We are curious and ambitious.
You can read more about the GSA Way in our recruitment pack.
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).
GreenSquareAccord also offer a non-contractual performance-related bonus scheme. Further details will be made available upon joining, along with supporting documentation which can be found on the GreenSquareAccord intranet site.
How to apply
If you wish to apply for this role please email a copy of your up to date CV to recruitment.mailbox@greensquareaccord.co.uk.
It is also recommended that you make your current Line Manager aware of any roles you are applying for within the organisation.
All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
